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We have pulled Layar from the App Store due to crashes

Dirk Groten December 18, 2009

Yesterday Layar v3 was published in the App Store. After a flood of complaints that the app crashes for many users, we’ve decided to remove the app from the store. Sorry, sorry, sorry.



We had issues already since the very first launch of the iPhone app. Unfortunately these issues were due to bad memory management decisions right from the start, something that we could not easily fix without completely re-engineering the app. There is some old code in there that is buggy and we don’t know exactly where the bug is. Since the app worked fine for 80% of the users (and on all our testing devices), we decided to move on to v3 before we would rebuild the framework of our app. We’ve tested v3 thoroughly internally and did not have any issues with crashes when submitting to the App Store. In fact, we still cannot reproduce the crashes that many of our users are reporting right now.



The percentage of users with crashes has grown too much with the launch of v3 to justify keeping the app online. We don’t want our users to be confronted with an app that is unusable due to systematic crashes. We take great pride in our product and are very serious about delivering high quality to our users and our developer community. We’ve already started re-engeneering the app, but this won’t be finished in a matter of days, rather a matter of weeks.



Our sincere apologies to our developers who put a lot of effort into making great content for Layar v3 that can now only be viewed on Android. We are proud of the layers you made and we will put all our efforts into making them available on the iPhone as soon as possible.



Dirk Groten
CTO Layar

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